Physical Facilities Management
The Physical Facilities Management department is responsible for the upkeep, maintenance, and development of all physical infrastructure at UPNG. The department operates across both the Waigani and Taurama campuses, maintaining academic buildings, staff residences, student halls, research laboratories, and outdoor spaces.
PFM Sections
Building & Maintenance
Routine and emergency repairs to buildings, classrooms, offices, and residential facilities.
Log maintenance requests at the PFM office.
Electrical Services
Electrical installations, repairs, and safety inspections across all campus buildings.
Air Conditioning & Refrigeration
Installation, servicing, and repair of air conditioning units and refrigeration equipment.
Plumbing
Maintenance of water supply, drainage, and sanitation infrastructure across the campuses.
Welding
Fabrication and metalwork support for infrastructure repairs and campus projects.
Cleaning Services
Daily cleaning and hygiene maintenance of all academic, administrative, and common areas.
Parks & Gardens
Landscaping, groundskeeping, and maintenance of outdoor spaces, sports fields, and gardens.
Transport
University vehicle fleet management, driver services, and inter-campus transport coordination.
Purchasing
Procurement of materials, supplies, and equipment for maintenance and construction work.
Requesting a Service
All maintenance and facility requests are logged with the PFM works office, which triages each job by urgency and assigns it to the relevant section. Routine works are scheduled to minimise disruption to teaching, research, and campus life, while emergencies are attended to as a priority.
- Lodge a request. Staff and student-hall residents contact the PFM reception by phone, email, or in person, describing the fault and its exact location — building, room, and campus.
- Job assessment. The works office logs the job, assigns a priority, and allocates it to the appropriate section (Building & Maintenance, Electrical, Plumbing, Air Conditioning, and so on).
- Scheduling. Routine jobs are added to the maintenance programme; urgent jobs are dispatched immediately.
- Completion & sign-off. The assigned section carries out the work and reports completion back to the works office, which closes the job.
For faults outside office hours — such as power failures, burst pipes, or safety hazards — use the relevant line listed under Emergency Contacts below.
Emergency Contacts
For urgent faults outside normal office hours, contact the relevant emergency line below. These lines are for genuine emergencies — power failures, flooding, and safety hazards — only.
- Electricity — power failures, outages, exposed wiring: +675 7120 0001
- Plumbing — burst pipes, flooding, sewerage, loss of water supply: +675 7120 0002
- Air Conditioning & Refrigeration — cold-room and server-room failures: +675 7120 0003
- Building & Maintenance — structural damage, broken locks, doors, glass: +675 7120 0004
- Duty Officer — after-hours general emergencies: +675 7120 0000
Contact details shown here are sample placeholders for this demonstration site and can be updated in the Wagtail admin.
